Minimize the number of resources (i.e., turn off blurry background, close unused tabs and applications) on the computers/devices when using video. Something else specific to your setup is causing a problem.Review the Windows 10 required settings for camera and mic. Additional settings need to be configured for Windows 10.Refer to our browser-specific troubleshooting steps by clicking the name of the browser you're using below.If you've already launched the session, this is usually notable as you are able to use at least chat, maybe audio or video, but usually at least one of those features isn't working. Your browser needs to be granted permission for audio and video on our site.Android: Open the Settings app, then navigate to Wireless & networks > Data usage > Network access, then make sure Handshake is checked for Mobile data.Alternatively, navigate to Settings > Cellular, then toggle Handshake on. iOS: Open the Settings app, scroll down and tap "Handshake", then make sure Cellular Data is toggled on.If you're using a cellular data connection, grant permission to the app to use the network:.Use the Twilio Network Test to determine if your browser can successfully access the required Twilio resources.Make sure there's a reliable network connection to your mobile device.Alternatively, navigate to Settings > Privacy > Permission Manager, then choose Camera or Microphone and allow access.
Alternatively, navigate to Settings > Privacy > Camera or Settings > Privacy > Microphone, then toggle Handshake on.
iOS: Open the Settings app, scroll down and tap "Handshake", then make sure Microphone and Camera are toggled on.Grant permission for the app to use audio and video.Handshake's app is supported on iOS and Android devices. Update the app to the most recent version.
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